The important fact is that they talk among themselves and help to promote organizational solidarity. In the following, we are discussing the importance or advantages of informal communication: Informal communication is regarded as an alternative to formal communication. Examples of Informal Communication 3. They might talk about what they did on the weekend, plans for upcoming holidays and what happened at last night's game. Informal or Grapevine communication is an indispensable part of entire communication system. Since transparency increases, the level of satisfaction out of a job also increases. This includes: Single Strand: ... Another disadvantage is that the employees may choose to give more importance and prefer to believe information being spread by grapevine instead of official announcements. Consequently, informal communication is always oral. Gossip Chain is generally used when information to be communicated is non-job oriented in nature. Therefore, when it is needed to spread a message within a short period of time, we can take the help of an informal communication channel. The managers, on the other hand, can supplement formal communication with grapevine communication. The main purpose of informal report is to present certain information. Characteristics 8. Formal And Informal Communication 977 Words | 4 Pages. Informal communication is personal, unofficial, and mostly oral. It is a random process in which information may move from one person to any other person or persons according to law of probability. It is free from any pressure and hazard. Informal communication is far more relational than formal communication and is by nature, a very natural form of communication as people interact with each other freely and can talk about a diverse range of topics, often extending outside of … The efficient managers can make proper use of informal or grapevine communication and apply it for the well-being of the organisation if some general steps like the following are taken: i. It mostly refers to the structured channel of informationwithin an organization. The term grapevine is commonly used to denote informal communication. Wherever there is life, communication exists. Often such communication arises out of the social relations that an individual creates with other persons on the basis of common interest, likings or dislikings. In an organisation small groups of people work together. No one can be held responsible as it is not possible to find out the supplier of wrong information in the case on an enquiry; iv. Grapevine communication is nothing but informal communication within an organization. It is personal, unofficial, and mostly verbal. The employees generally exchange their views with their peers openly during lunch break or at an interval and get emotional relief from monotony and stress. Rumor is spread that the employee will be promoted to higher position ignoring the promotion of other employees. Thus, communications act as a basis for coordination in the organization. Any undisclosed subject is likely to … Image Guidelines 5. 5. For example, rumors … In modern communication system, informal communication is found to be used in a mutual supplementary way with the formal communication system.For the following reasons, informal communication system is given most importance now a days: 1. Everybody can liberally cooperate as there are no boundaries or rules. It helps to build up unity, integrity and solidarity among them and boosts up their morale. Informal Communication is conveyed through verbal and gestural means in all directions with the help of the following media: Since grapevine works through informal channels, it does not follow any scheduled path or operate by specific rules. Managers can use informal groups to relay information; Provides an extra channel of communication via the grapevine; Members motivate each other; Managers can leak information and use it to gauge the reaction of employees e.g proposed salary cuts; Disadvantages. It enables management to know what the subordinates think about the organization and its various activities. Spread of half true information or rumor is not congenial to the organisational health. 3. In order to complete any formal communication, informal communication and grapevine communication provides a huge boost to organizational employees. The informal communication has the following characteristics: iv. For the following reasons, an easygoing Communication system is given most centrality nowadays: It is an outlet of expression of complaints, dis-likings, grievances, etc. Informal communication can typically be categorized into four types of networks. Whereas informal communication can move freely in any direction. Enthusiasm takes a boost making the productivity rise. Some­times, grapevine communication is more effective than the formal communication. It is direct, spontaneous and flexible. Since there is no official procedure and formalities it is not binding and compelling, rather it is flexible and spontaneous. Read this article to learn about Informal Communication. Hire verified expert $35.80 for a 2-page paper. Many view them as being only used by the young, uncultured, and uneducated. New ideas, suggestions, opinions may come out as people can express their feelings without fear. It reveals that informal communication channels reduce the lack of formal communication and thus increases the effectiveness of the whole communication system in the organization. As compared to formal communication, it has no official recognition at all and not backed by any specified communication principles of an organization. Informal communication creates a situation where the different workers communicate with each other, work side by side, hour after hour and day after day irrespective of their formal positions and relationships. … All the essential information must be communicated to the managers who in-turn must communicate the plans so as to implement them. December 28, 2017. After reading this article you will learn about:- 1. In a front line Communication structure, easygoing Communication is viewed as utilized in a regularly profitable way with the best possible Communication system. ‘Informal Communication’ is the communication among the people of an organisation not on the basis of formal relationship in the organisational structure but on the basis of informal relations and understanding. Communicators and communicatee come closer to each other to express their views. It becomes more harmful for an organisation when the managers take decisions depending upon such unreliable, inaccurate and incomplete information. Here, in the illustration, E, F, G and K are outside the communication chain. They can feel the pulse of the organisation through informal communication. Disclaimer 9. ; v. It does not follow any structured route or channel; vi. The existence of informal communication proves that the workers are interested in their association. Many experts have been arguing about the importance of informal communication in organizations lately. The managers should contradict rumors as soon as possible. Prohibited Content 3. Inaccurate, incomplete and half true information’s are spread through informal communication as everybody interprets it in his/her own way; ii. A manager … Informal communication is flexible in nature, as it does not follow any prescribed rule and formality. A is at the centre and transmits messages to ‘B’, ‘C\ ‘D\ ‘E\ ‘F, ‘G’, and ‘H’ around him/her. This type of communication moves freely in all directions, and thus, it is very quick and rapid. Let us now understand the working structure of an organization and how a product is actually conceived. Right Mixture of Formal and Informal Communication: An appropriate mixture of formal and informal communication makes a business communication more effective. 7 reasons why good internal communications is important 1. Formal communication always follows a proper chain of command. It is a formation which builds on the basis of connection like social connections or friendships. In most cases it is emotional and full of sentiments which can change its meaning; iii. Types 6. E and F remain outside The cluster. Informal channels convey those messages that cannot be transmitted through formal channels. However, the so called grapevine is now a recognised instrument of communication (Banerjee, 1995). This helps a lot in creating a congenial working and communication environment. The managers cannot depend upon such information as it does not follow any norm and is too loose a system. Thus, the informal or grapevine communication promotes social relationship among the participants. Informal communication, being unofficial and personal, promotes a social relationship among the participants; ii. Informal communication tends to have a more genuine and comfortable feel for example. Thus, informal communication supplements the formal communication to fulfill the objective of the organisation; vi. They can be a … Grapevine is an informal channel of business communication. It is referred to as the ‘grapevine’ which indicates informal means of circulating information or gossip. Proper analysis and suitable clarification of informal communication will be helpful in making its use towards organisational efficiency. It is based on the realization that personal interaction among employees is healthy for an organization and educates through sharing and tends to resolve conflicts through participation and friendship. We’ll start with the most obvious reason why IC is important. For the following reasons, an easygoing Communication system is given most centrality nowadays: No decision can be taken depending upon such communication; v. It spreads rumors and endangers consolidation and unity of the organisation; vi. … Through this communication, they can come close to each other. Organizing also requires effective communication with others about thei… Later, in course of time, grapevine communication has become synonymous with informal communication. Being oral in nature, it has little or no cost and can reach maximum number of people irrespective of their positions within a very short time. Here information can flow in any direction and can spread quickly. Informal communication reduces the mental distance that the colleagues feel with their seniors. Slang words and phrases are often viewed with derision. 6 Reasons Slang is Important For Language Learning. It creates conflicts between groups by spreading rumors against them and reducing their mental strength. Grapevine or informal communication is faster than the formal communication. Feedback: Informal communication provides feedback to the management. It may overlap routes, levels or positions. Here, the hierarchical organization is clearly defined. And there is no opportunity to add personal comment or opinion in such report. Informal communication takes place in an organisation without following the formal lines of communication. Usefulness and Importance of Informal Communication. Like a grapevine it spreads fast in any direction. It is conveyed through conversation, facial expression, body movement, silence, etc. In spite of this, informal communication has already proven its utility in performing organizational activities. It is usually held in face to face communication or talking with someone over a telephone call or message. Thus, informal communication helps to develop and maintain good relations among the people in the organization. In this type one person tells something to some selected trust worthy persons. It enables management to know what the subordinates think about the organization and its various activities. Keywords: Communication, informal and formal communication, workplace communication, face-to-face contact, Communities of Practice (CoPs). Formal communication is compared to arteries of a living being, whereas, grapevine or informal communication are like veins. The managers should keep a watchful eye on the leaders who spread rumors and keep them well-informed about the actual situation. It is not possible in the case of formal communication. Informal Communication Definition: The Informal Communication is the casual and unofficial form of communication wherein the information is exchanged spontaneously between two or more persons without conforming the prescribed official rules, processes, system, formalities and chain of command. The informal communication is a part and parcel of the organisational process. Thus, informal communication helps to develop and maintain good relations among the people in the organization. Plagiarism Prevention 4. It bridges the gap between individuals and groups through flow of information and understanding between them. Differences between Offensive Strategy and Defensive Strategy, Factors of a successful Orientation Program, Layers of Open System Interconnection (OSI), Importance of Data Resource Management to an Organization, Meaning of Employment Interview or Job Interview. This communication is very much helpful to create intimacy. If properly used, it may raise the morale of the workers. The informal communication does not follow the ordinary stipulations, but it is based on the personal relationships of the organization’s members and it molds, mainly, on personal or group interests. This communication is very much helpful to create intimacy. The communication is an important management function closely associated with all other managerial functions. The employees of a company have come to know the profit figure for the year from the accounts department. Why digital structure is important for Electronic Commerce? Thus any rumor, whatever might be the source, was presumed to be originated from the unarranged telegraph lines or grapevine. The manager calls an employee to his chamber and talks with him for sometimes relating to official work. The managers can get feedback from their subordinates quickly on the plan and policies through grapevine. Informal Communication has the following disadvantages or limitations: i. Where formal communication fails to operate, grapevine or informal communication is … 6. Privacy Policy 8. 1. Where formal communication fails to operate, grapevine or informal communication is … New ideas, suggestions, opinions may come out through such communication as people can express their feelings without fear; iv. It opens the door for mutual communication between superiors and subordinates. Specialists in the field have classified grapevine communication into four types: In this type of grapevine communication the information passes through a number of persons like a chain. Some of these persons may inform a few selected other individuals. In written and spoken communication, formal language has the ability to convey knowledge and provide a sense of occasion, while informality has the ability to minimise social distance and is easily understood. It is quite natural that they will become interested about each other and want to know various information regarding each other’s service condition, salary, facilities available, appointment, retirement, transfer, punishment, etc. Content Filtrations 6. Informal communication is particularly quick. Importance of Informal Communication In a front line Communication structure, easygoing Communication is viewed as utilized in a regularly profitable way with the best possible Communication system. Communication plays a key role in any organization, and the importance of both channels i.e. It is called so because it stretches throughout the organization in all directions irrespectiveof the authority levels. Most often, formal communication goes downwards, from the chain of command to the executants in the form of orders, instructions, rules and regulations, notifications etc. They will also be interested to know any private, secret and confidential information which includes any romantic affair, family disputes, marriage, birth of a child, examination results of their children, special treatment or favour by boss to any member and so on. The manager explains to the employees the organizational goals, modes of their achievement and also the interpersonal relationships amongst them. Formal communication is compared to arteries of a living being, whereas, grapevine or informal communication are like veins. Before publishing your articles on this site, please read the following pages: 1. Fluent Working. Unlike the former, informal communication is best meant for informal relationships where you can afford to let your guard down. Importance Of Informal Communication Essay. Informal communication does not follow the established rule, regulations, and chain of command. Such type of communication usually takes place among the workers to exchange their views and to satisfy their social needs. Examples of informal communication can include the verbal communication among employees during lunch breaks, hallway interactions and phone calls. Informal communication is rapid and quick as compared to the formal communication that is very slow. Due to delay in supply and shortage of raw materials the work in a factory has been stopped for a few days. Disadvantages 9. Informal communication is the means of exchanging personal feelings, opinions, likings, and disliking of the employees. Hence, the information can flow from anywhere. Flow of information is fast and is suitable for emergencies; iii. The longer the chain the greater is the possibility of distortion of the information. This provides coordination between various employees and also departments. They might share what happened with a customer and how they solved a problem. Sometimes messages that come through formal channels require interpretation and clarification. Here in the picture, A tells some selected and trustworthy persons, B, C and D. C again relays it to his selected persons, G, H and I. This may include friends, family, peers and other similar relationships. They have an open mind to share information with a positive attitude. There is no golden rule of arriving at the right mixture but the experienced managers and executives who are familiar with the ins and outs of the department and understand the nature of the employees can find out a proper blend for a particular situation. My hypothesis at the start of the assignment is that both will be essential in order for a school to run efficiently and for a healthy culture to exist in an educational establishment. Report a Violation. D tells J, a person of his choice. In any organization, this type of communication is very natural as people interact with each other about their professional life, personal life, and other matter. They should involve the employees in decision-making, etc. For so long, grapevine was equated with rumour. They can even use it to convey any official information with a bit of care. Informal communication also suffers a hoot secrecy problem. Grapevine Information that is secret or speculative that is nonetheless spread through networks of social connections. The term ‘Grapevine Communication’ originated during the American Civil War (1861- 1865). Naturally, in this type of communication, some people of the organisation will be informed and some others will remain outside the arena of the communication. Content Guidelines 2. 1701 Words 7 Pages. Such type of communication takes place between managers or employees of same cadre or between superior and subordinate and vice versa. Informal communication channels are useful in disseminating information very quickly. Small groups are formed with like-minded people in such communication: viii. Communication has become the integral part of life. Communication plays a key role in any organization, and the importance of both channels i.e. Importance 7. It puts an end to misunderstanding and suspicion; vii. Managers can use informal groups to relay information; Provides an extra channel of communication via the grapevine; Members motivate each other; Managers can leak information and use it to gauge the reaction of employees e.g proposed salary cuts; Disadvantages. There are different informal communication models. People involved with informal communication do not hesitate to exchange views and ideas as there is no pressure on all. There is great importance behind informal communication. Communicators and communicatee come closer to each other to express their views. The nature of grapevine communication can be guessed from its name. Informal communication greatly helps in providing the necessary clarification and explanation of those messages. Alongside formal communication, one must know how to partake in informal communication as well. However, in some circumstances, i… Informal communication tends to have a more genuine and comfortable feel for example. A tells something to B, who tells it to C, who tells it to D and so on. All rights reserved. formal and informal communication cannot be undermined. In Gossip Chain one person actively conveys information to other persons around him. The advantages of informal communication are pointed out below: i. This channel is very useful if the information needs to be transferred quickly. Informal communication is information exchange that occurs outside of the official communication processes of an organization such as events, meetings, formal messages and documentation. Grapevine communication is undoubtedly the need for every organization to function smoothly- Day to day communication between employees and employees-authorities, which are informal fall … It is not reliable. It is generally a long chain. The purpose of informal communication includes sharing of information, establishing personal contacts, making friendship, influencing and motivating others, resolving conflicts, supplementing official channels, getting relaxation, searching escape from monotony of work, etc. The aim of this assignment is to establish whether informal communication is just as important as formal communication in a school environment. In the modern communication system, this communication is found to be used in a mutual supplementary way with the formal communication system. The following are common types of informal communication. Cluster chain is mostly used and the dominant pattern of grapevine communication. Importance of Informal Communication. Formal communication is still very much present in medium-sized and large companies. Effective Communication is significant for managers in the organizations so as to perform the basic functions of management, i.e., Planning, Organizing, Leading and Controlling. Since grapevine communication is an integral part of communication system it works side by side with the formal communication. Actually informal reports are the shortest as well as simplest of all kinds of reports. Informal communication is the transfer of ideas, thoughts, feelings, discussions, rumours etc without following formal lines of management hierarchy. The later is a supplement to the former. Sharing of information in a free atmosphere makes the picture clear, bringing out the hidden dimension of the management, if any. Just select a leader and give him some information, cleverly describing it as ‘Top Secret’, and within minutes, it will spread like wildfire to all. During the period the communication of intelligence information through telegraph was not effective and reliable because the telegraph system was unorganised. In fact, it carries more information than formal communication. © copyright 2020 QS Study. 2. Informal communication is the means of exchanging personal feelings, opinions, likings, and disliking of the employees. 2. ii. In the workplace, informal communication is referred to as a “grapevine”. Advantages 9. Contents or Elements of Business Status Inquiry Letter, Crab armies can be a key issue in coral wall preservation, Beaches cannot be extinct if sea levels continue to rise, Autonomous “Smellicopter” Drone Can Seek Out Scents with Live Moth Antennae, Scientists are finally studying why some of you don’t overturn your regulator, The vast wetlands of Els Eels are the most recorded at the bottom of the ocean. important area of inquiry in organizational theory and behavior The Basis of Co-ordination. Communication serves as a foundation for planning. While formal communication will help the execution of official orders, informal communication will assist in improving human relations and work environment. Intrapersonal communication has been found to increase self-awareness and mindfulness. Meaning of Informal Communication 2. So it has become the most crucial part for every individual that they have to communicate with the other human beings either in social meetings or in working places. Not only is a large volume of information, important and vital information also conveyed through it. Changes at the system level are needed to ensure we are not leaving important collaborative opportunities to chance alone. … Importance of Communication 1. A definition of informal communication with examples. Formal communication is always written and in a documented format. 1. Importance of Informal or Grapevine Communication: Informal or Grapevine communication is an indispensable part of entire communication system. Rumors were rampant during the civil war. Where formal communication fails to operate, grapevine or informal communication is used. Telegraph lines were strung in a haphazard way through the trees like a real grapevine. Information is the most vital aspect for communication. Author Dina Indelicato. Moreover, it helps to overcome the shortcomings of formal communication. It may be oral or … The later is a supplement to the former. Communication: Meaning, Purpose, Importance and Principles, Disciplines of Management Information System (MIS). ADVERTISEMENTS: Communication within an Organisation: Formal and Informal Communication! In this form of communication, the route of sharing information is not pre-defined; hence it is often random. Since it follows no rule and revision, important mitten of the organization is likely to be disclosed through it. INTRODUCTION Forty years ago, James Granger (1970) described a number of obstacles that companies faced in order to gain an effective communication. A circle or wheel-like figure is formed in this communication. Situations in which formal … Its origin may be traced to the United States Civil War of the 1860s when telegraph lines were strung from tree to tree like a grapevine. important part of the communication of an organization and has an important influence on it. Increased Efficiency: Such communication helps to solve various complex issues existing in any organization. The speed at which informal communication is transmitted is just remarkable. The following are common types of informal communication. Here, information spreads very quickly in geometric progression from one to a few and from a few to many persons irrespective of their formal positions. (i) Formal Communication: Formal Communication refers to the communication taking place through official channels in an organisation. The workers made it a rumor that the management authority is going to retrench a large number of employees soon. Effective Use. Here, in this picture. It opens the door for mutual communication between superiors and subordinates. formal and informal communication cannot be undermined. As an organisation grows in terms of size and function, an immediate increase is experienced in the chain of command prevalent in the organisation. It can create an atmosphere congenial for work as the relationship between the managers and the employees improves; v. The managers can collect information regarding reaction of the workers, attitude of the employees of other departments, intention of peer officers through such communication. He identified: the existence of fear among employees; the inertia due to a non … Formal communication is compared to arteries of a living being, whereas, grapevine or informal communication are like veins. Like a grapevine plant it grows fast, spreads to any direction and goes a long way in creating informal relationship. The later is a supplement to the former. Somebody among the employees within the company puts some imagination to it and tells others that the company is going to offer bonus to the employees on the basis of profit earned. 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